Frequently Asked Questions (FAQ)
Welcome to the FAQ section of Jenny Laee. Whether you’re shopping for your first designer handbag or adding another stylish piece to your collection, we’re here to assist you. Below are answers to our most commonly asked questions. If you can’t find what you’re looking for, feel free to reach out to us at [email protected].
1. What types of handbags do you offer?
We offer a wide variety of handbags including tote bags, crossbody bags, shoulder bags, clutches, satchels, and mini bags. Each product is designed with attention to quality, style, and functionality. Our collections are frequently updated with the latest seasonal trends and timeless staples.
2. Are your handbags made from real leather?
We offer both genuine leather handbags and high-quality vegan leather options. The materials used for each bag are clearly listed in the product description. We pride ourselves on offering ethically made, durable, and stylish options for all preferences.
3. How do I place an order?
Simply browse our collection, select the handbag you like, choose your preferred color (if applicable), and click “Add to Cart.” You can then proceed to checkout and complete your order securely online. Once your order is placed, you will receive a confirmation email.
4. How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location. Domestic shipping generally takes 5–8 business days. You’ll receive a tracking number via email once your order has shipped. For more details, please visit our Shipping & Returns page.
5. What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be unused, in original condition, and include all tags and packaging. To initiate a return or exchange, contact us at [email protected] with your order number and reason for return. Full return instructions will be provided via email.
6. Do you ship internationally?
Currently, we ship within the United States and selected international countries. Please note that international orders may be subject to additional customs or import fees, which are the responsibility of the customer.
7. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of purchase. After that, our fulfillment process begins, and we may not be able to make changes. If you need help urgently, email us at [email protected] as soon as possible.
8. What if I receive a defective or damaged item?
We sincerely apologize for any inconvenience caused. If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery. Include photos of the damage and your order number so we can assist you promptly.
9. Do you offer gift wrapping or packaging?
Yes! We offer gift wrapping on select items at checkout. All of our handbags come in protective dust bags and secure packaging to ensure a beautiful unboxing experience.
10. How can I contact customer support?
You can reach our dedicated customer service team by emailing us at [email protected]. We typically respond within 24 hours on business days (Monday–Friday).
Thank you for shopping with Jenny Laee. We’re proud to bring style, function, and confidence to every bag you carry.