Return and Exchanges
At Jenny Laee, customer satisfaction is our top priority. We understand that sometimes an item might not meet your expectations, and we want to make the return and exchange process as smooth and stress-free as possible. This policy outlines your options and rights when it comes to returning or exchanging an item purchased from our website.
Eligibility for Returns
We gladly accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be:
- Unused and in its original condition
- With all original tags, packaging, and protective materials
- Free of stains, odors, or signs of wear
Items that are returned in a damaged or used condition may not be accepted and could be sent back to the customer at their expense.
Non-Returnable Items
- Final sale items
- Gift cards
- Customized or personalized items
- Items purchased as part of a promotional bundle
How to Initiate a Return
To start the return process, please email our support team at [email protected] with your order number and reason for return. Our team will review your request and provide you with return instructions and a return address.
Customers are responsible for the cost of return shipping unless the item arrived damaged or was sent in error. We recommend using a trackable shipping service to ensure the item arrives safely back to us.
Refunds
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or a defective product).
Exchanges
If you wish to exchange your item for a different color, style, or size, please contact us at [email protected] to check availability. We will assist you in placing a new order once the original item is returned and inspected. Exchanges are processed under the same conditions as returns.
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or not what you ordered, please notify us within 7 days of receiving your package. Include clear photos of the issue, and we will make it right either by issuing a full refund or sending a replacement at no extra cost.
Need Help?
If you have any questions or concerns about your return or exchange, don’t hesitate to reach out to our support team at [email protected]. We’re here to help!